Data Retention
We keep active account data for the life of your membership plus seven years for regulatory purposes; inactive accounts are purged after three years of no login.
LEGAL REFERENCE
Your data. Your control. Our commitment.
At pilarwin, your privacy isn't buried in fine print—it's how we've built the platform from the ground up. Every deposit through DANA, OVO, GoPay or QRIS, every live...
Data EncryptedAccount ProtectedPayment SecureIndonesia CompliantTransparent Policy
What we collect and why—the full picture.
When you open your pilarwin account, we collect your name, email, phone number and identity details to verify your age and comply with Indonesian gaming law where supported. Payment information—whether you fund via DANA, OVO, GoPay or QRIS—is tokenised and never stored on our servers; your bank handles the encryption. We also track your lobby activity, game history, and betting patterns to
personalise your experience, prevent fraud, and meet regulatory reporting obligations in supported regions. All data processing is governed by Indonesian data protection standards and international compliance frameworks.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions about your privacy?
Email Support
Reach our privacy team at [email protected] for any data requests, deletion inquiries or concerns about how we handle your information.
Account Settings
Log in to your pilarwin account and visit Settings > Privacy to review what data we hold and request corrections or removal of personal details.
Live Chat
Open the chat widget inside your account lobby during support hours to discuss privacy concerns directly with our team in real time.
TRUST MARKERS
Why you can trust our privacy safeguards.
Encrypted Transfers
Every transaction—DANA, OVO, GoPay, QRIS—uses bank-grade SSL encryption so your payment credentials never touch pilarwin servers directly.
Third-Party Audits
We commission annual security assessments from independent firms to verify our data storage, encryption protocols and access controls meet industry...
Indonesia-Focused Compliance
Our policy and data handling reflect Indonesian regulatory frameworks, not generic offshore templates, ensuring local legal alignment for supported regions.
No Data Sale
We never sell your personal information, gaming history or payment data to third parties—not to advertisers, brokers, or analytics firms...
Transparent Requests
If authorities request your data, we log and report the request unless legally barred, so you're informed when your privacy...
Staff Access Controls
Only named employees with documented business need access your account details; access is logged, monitored, and reviewed quarterly by our...
WHY THIS PLATFORM
How our privacy approach stacks up.
Cookie Policy
Functional cookies track your lobby preferences and session; marketing cookies are opt-in only and tied to your account consent settings, not device fingerprints.
Third-Party Integrations
Game providers (Pragmatic, Evolution, PG Soft) see only your account ID and bet outcomes—never your real name, email, or payment method.
Cross-Border Transfers
Your data stays within Indonesia's data centres unless you request account closure; backups are encrypted and held in ASEAN-compliant regions only.
Children & Minors
We prohibit accounts under 18 and use age-verification APIs at signup; if discovered, accounts are frozen and data deleted within 30 days of notice.
Data Subject Rights
You can request access, correction, portability or deletion of your personal data anytime; we'll respond within 14 days or explain why we can't comply legally.
Policy Updates
Material privacy changes are announced via email 30 days before taking effect; continued use after the deadline means you accept the updated terms.
Privacy built into every corner of your account.
Account Privacy Dashboard
See at a glance what personal data we hold, download it anytime, and manage permissions for cookies, location sharing, and marketing email from one screen.
Two-Factor Authentication
Protect your account with 2FA via SMS or authenticator app; only you can approve logins, deposits or withdrawal requests from unfamiliar devices or locations.
Session Timeout & Auto-Logout
Your session expires after 30 minutes of inactivity to prevent unauthorized access if you step away; always log out manually on shared or public devices.
Payment Method Privacy
DANA, OVO, GoPay and QRIS transaction IDs are masked in your account history; full details remain encrypted and visible only to you when needed for disputes.
Betting History Anonymity
Your game results, table names and bet amounts stay private—accessible only to you, your support agent if you file a complaint, and regulatory auditors where required.
Data Deletion On Request
Close your account anytime and we'll purge all personal data within 60 days, except records we're legally required to retain for anti-money-laundering compliance.
Privacy questions answered.
Game providers see only your account ID and bet outcomes—never your name, email, phone number or payment method. All data shared is encrypted and limited to what's needed to deliver the game round.
We delete your personal data within 60 days of account closure. We retain betting and transaction records for seven years only to meet Indonesian anti-money-laundering and tax regulations, unless you request earlier deletion where legally allowed.
No. Payment details are tokenised and processed directly by your bank or e-wallet provider; pilarwin stores only a reference ID. We never hold your full card, account or wallet credentials.
Yes. Log into your account, go to Settings > Privacy > Data Download, and we'll email you a complete export of your profile, betting history and account activity within seven business days, free of charge.
We use functional cookies to remember your lobby preferences and session state. Marketing cookies are optional and require your explicit opt-in; we don't use device fingerprinting to track you across the web outside pilarwin.
Never. We do not sell, rent or share your personal information with advertisers, data brokers or marketing firms. Your data is used solely to run your account, comply with law, and improve your pilarwin experience.
Email [email protected] or use the Security Report form in your account settings. We investigate all reports within 48 hours and notify you of findings. Serious issues are escalated to our compliance team immediately.